I’ve been an NPR subscriber for several years now, just to support the network.

Yep, I’ve gotten T-shirts, subs to (this) or (that) magazine as part of my subscription, but that’s not why I do it. Again, to support the network.

One of the things one gets with my level of support is a dining card – $x/%x off the bill from these restaurants.

Romy used the card a couple of times recently, and it was “What????”

So we hit the NPR site, submitted the issue (not really a complaint – well, a complaint that informs, not to get some $$$ back).

NPR followed up with contacts with both restaurants with which we had issues, emailed about progress on same, and called me to detail its findings (NPR: “They just received the NPR info;” Us: “The restaurants are fibbin”).

And it wasn’t boilerplate: It said “I talked to the manager of (restaurant #1)…” (who fibbed or not)

Today – sadly – that is commendable.

An actual follow-through on a complaint, and a more thorough follow-through than I would have expected.

NPR has impressed me. Why can’t other companies do the same?