I host this site at Concentric; this was my first domain, and I’ve not moved the site in the 10 or so years I’ve had it at Concentric.

However, Concentric has screwed me twice now:

• They lowered the price and increased the benefits of my package without notifying me. When I called, they told me they would only give the better deal (on existing package) to people who called. I.e., who called them on it.
• This week, I saw my disk space was getting tight – for me – so I checked to see what more disk space would cost. I did this through my admin account. When I did the same just logging in to the Concentric.net page, it was…different. My plan offers 250M of disk space. My plan – as currently offered on the Concentric page – offers 2,000M of disk space for same cost.

I called up and (after a little discussion) was switched to the (same) plan so I got more disk space, at no additional cost.

Two strikes against Concentric.

Hell, I was shopping around to see if I could move the domain so I could get more stuff, mainly disk space. They could have lost me (and my $XX/mo) because they didn’t tell me I actually could have more disk space. Why wouldn’t they trumpet this? Disk space is cheap; sent out an e-mail saying how Concentric is improving your life, instead of me writing about how, basically, I feel Concentric has screwed me over and could have lost me?

But I’ve never been a marketing guy. I see the other side of the coin, but I just don’t “get” the obverse.