I’m looking for a new phone/carrier for Romy, but this is the silliness I run into:

NOTE: “You” in the chat is me, Lee. A Sprint customer since ~2000.

Geez. Why is this so hard??

Update: This is not a ding at the customer service rep, James. He’s just doing his job. But he’s stuck in a place where he can’t do much to get me excited about adding a new phone to my account. Just sad.